1. In the app
Open Profile, then Delete my account, and confirm. The app needs an internet connection. The deletion is immediate.
2. On this page, with your recovery code
If you no longer have the device, use the recovery code the app gave you when you created your recovery card.
Confirm the deletion
You are about to delete the Lunaway account linked to this code:
The deletion is immediate and final: the account cannot be restored.
Your account is deleted
The account linked to this code no longer exists, and the data listed below has been deleted. The encrypted backups keep a copy for 30 days at most.
A device that used this account no longer has access to it: if you contribute again from it, the app will create a new account.
No account matches this code
The account may already be deleted, or a newer code may have replaced this one: creating a new recovery code in the app cancels the previous one. Check the code on your card, or delete the account from the app.
Too many attempts for now
To protect accounts, our server accepts 5 recovery code attempts an hour from one connection. Try again in 60 minutes.
This code is not recognised
The server does not accept it as a recovery code. Compare it with your card, character by character.
The request did not go through
The server did not answer, or answered with an error, and nothing says whether the account was deleted. Try again in a few minutes: if the account no longer exists, this page will tell you. If the problem persists, write to contact@lunaway.net.
Without the device or the code
The account is linked to no email address and no phone number: without the device or the recovery code, nothing can prove that an account is yours. Write to us anyway at contact@lunaway.net, and we will look for a solution with you.
What is deleted
At once, in a single operation:
- the account itself: pseudonym, trust level, activity dates;
- your devices' keys, all your sessions and your recovery code;
- your favourite lists stored on the server;
- the authors you had muted, and the mutes aimed at your account;
- the sponsorships given or received;
- all your photos, files included;
- your ratings without text, and those of your reviews that were not published;
- your problem reports about places, and your reports of reviews, photos or places;
- your road reports, with the place and time of each;
- your new places or edits that were waiting for a moderator.
What stays, without your name
Some contributions are public under an open licence and help other travellers. They stay, detached from your account:
- your published reviews with a text (text, rating, date of visit, vehicle), shown as coming from a "deleted account";
- your "still there?" confirmations, without the note you attached;
- the road events other accounts report too; an event only you reported ends within minutes;
- your new places and edits already handled: applied ones are part of the open places database (ODbL); rejected or withdrawn ones stay in the revision history.
For a review to go too, delete it in the app before deleting your account.
How soon
The deletion is immediate in our database. The encrypted backups of the database and of the photos keep a copy for 30 days at most, then erase it; they serve only to bring the service back after a failure, and a backup brought back into service does not bring a deleted account back: the deletion, noted in a separate journal (the account's identifier and the time, 45 days at most, copied every night with the backups), is applied again. Only the loss of the server's data disk itself would bring back the deletions made after the last copy collected away from that server (up to about 25 hours).
Delete a single contribution
Without deleting your account, you can delete in the app each of your reviews and ratings, each of your photos, confirmations and problem reports, and each of your new places or edits.
- A review or a photo is erased for good. If it had been reported, or hidden by moderators, it leaves the display and its text or files are erased, but a trace stays for moderation.
- A new place or edit not yet applied is withdrawn, and never will be. One already applied stays in the places database, without your name.
A question
Write to contact@lunaway.net. The privacy policy describes all of Lunaway's data.